Future-Ready Customer Support: Leveraging Agentic AI
Introduction Have you ever experienced the frustration of waiting on hold for customer support or receiving inadequate assistance? According to a report by Forbes , businesses lose over $75 billion annually due to poor customer service. The emergence of Agentic AI is set to transform the customer support landscape, offering efficient, personalized, and proactive solutions. Agentic AI refers to artificial intelligence systems that possess agency, enabling them to perform tasks autonomously and make decisions based on data-driven insights. This article explores the role of Agentic AI in the future of customer support, highlighting its benefits, applications, and potential challenges. Body Section 1: Background and Context What is Agentic AI? Agentic AI is a type of artificial intelligence that can act independently, make decisions, and solve problems without human intervention. These AI systems are equipped with advanced algorithms, machine learning capabilitie...